Front Row King Ticket FAQ
Question 1:
Do you offer a ticket guarantee?
Answer:
Yes, our 125% ticket guarantee ensures that your tickets will arrive in time for the event, your tickets will be authentic tickets and your tickets will be exactly what you ordered. Questions about tickets can be answered by calling toll-free 1-866-226-6811 (tell them you are calling about Front Row King).
Question 2:
Is my information kept safe and secure?
Answer:
Yes, our secure checkout protects your information from falling into the wrong hands. We strive to keep your information safe and protect your identity and information.
Question 3:
When will my tickets arrive?
Answer:
Tickets are typically shipped within 1 business day of the order (unless otherwise noted). There are a few options for delivery through FedEx including next day and overnight. If you select e-tickets or ticketfast tickets, the tickets will be emailed to you quickly so you can print your tickets at home or from any computer with a printer.
Question 4:
Do you sell tickets above face value? Why?
Answer:
Yes. The tickets for sale on our website are owned by third party brokers who set their own prices for tickets. Tickets are priced on several factors including price to obtain the tickets, market demand for tickets and prices of similar tickets. In some instances, tickets are sold below face value as well.
Question 5:
What types of payment do you accept?
Answer:
All major credit cards are accepted for payment (MasterCard, Visa, American Express, Discover, etc). If you would like to speak with customer service about payment options, please call 1-866-226-6811 and tell them you are calling about Front Row King.
Question 6:
Can I cancel my order, exchange my tickets or sell them back?
Answer:
Once an order is placed, the order cannot be reversed. Front Row King does not issue the tickets and therefore must rely on the partner to issue the tickets. Your confirmation email will have the contact information for the office that shipped the tickets.
Question 7:
What if the event is canceled or rescheduled?
Answer:
If the event is canceled, you will receive a 100% refund for your tickets (less shipping and handling). If the event is rescheduled (or postponed), the tickets you have will act as tickets to the rescheduled event, even if the date and time is different on the actual tickets.
Question 8:
I have placed my order a long time ago (more than 2 weeks ago) and I have not yet gotten my tickets. Why?
Answer:
In some cases, the box office for the venue has not issued, released or printed the tickets for the event yet. This is usually noted with the tickets when placing the order. Your tickets are guaranteed to arrive in time for the event. For any questions regarding this, please contact us.
Question 9:
How do you have so many tickets? / How do you get all these tickets?
Answer:
Our tickets are provided by a network of brokers. Each broker can supply tickets for any event and they get their tickets from several means (ie: purchased from box offices, fans that don't need their tickets and so on). Because we network with so many ticket brokers, we can offer the largest selection of tickets online!
Question 10:
Will my seats be together?
Answer:
Yes. When you purchase a group of tickets, they are always seated together unless otherwise noted. In rare cases, tickets will be listed as piggyback which means that the tickets are split into 2 rows but directly behind / in front of each other.
Question 11:
Why should I order my tickets with Front Row King instead of any other ticket company?
Answer:
Our reputation as a ticket broker is excellent! We have a high standing reputation on many levels and we have tens of thousands of satisfied customers. We have a high level of repeat customers and that is partly due to our competitive ticket prices, quick response and quality control. We want to ensure that you are satisfied with your ticket purchase.
Question 12:
Is it legal to sell tickets above face value? What is the difference between a broker and a scalper?
Answer:
Yes, it is legal to sell tickets for more than face value. This is not ticket scalping! A broker is a licensed business that can provide customer service, a ticket guarantee, policies and more. A scalper cannot provide any of that! Front Row King is a trusted broker and we do not encourage ticket scalping. As a broker, we ensure you that our operations abide by all ticketing laws, guidelines and regulations. For more information, please call 1-866-226-6811.
